Returns & Exchanges
Due to the perishable nature of our premium seafood, we strive for 100% satisfaction and offer immediate resolutions for items that do not meet our rigorous quality standards. Please inspect your delivery upon arrival and contact us within 24 hours to report any discrepancies or quality concerns.
Inspect Your Order
Immediately upon delivery, check the temperature and condition of your seafood to ensure it meets your expectations.
Document Issues
If there is damage or a quality concern, take clear photos of the product and the shipping label as evidence for our quality control team.
Contact Support
Email our customer service team within 24 hours of receipt with your order number and the documentation of the issue.
Resolution Process
Our team will review your claim and provide a resolution, which may include a replacement shipment or a credit to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing